The purpose of this AML/KYC Policy is to:

• Prevent the use of financial services for illegal activities.
• Verify the identity and authenticity of customers and merchants.
• Detect and report suspicious transactions.
• Maintain regulatory compliance.
• Protect the company, its network, and its users from fraud and financial crimes.

We perform Customer Due Diligence (CDD) before onboarding any customer, merchant, or business partner.

CDD processes may include:

• Verification of identity documents.
• Collection of basic business information.
• Address verification.
• Mobile number and email verification.
• Business model and operation checks.
• Validation of bank accounts and regulatory registrations.

Customers may be required to provide documents such as:

• Aadhaar Card
• PAN Card
• Passport
• Driving License
• Voter ID
• Business Registration Documents

The company reserves the right to request additional identification details, records, or updates when required.

Enhanced Due Diligence (EDD) is applied to high-risk customers, transactions, merchants, or jurisdictions.

EDD measures may include:

• Additional identity verification.
• Source of funds evaluation.
• Real owner/beneficiary identification.
• Close monitoring of transactions.
• Additional document requests.
• Senior management approval for onboarding.

High-risk profiles are subject to periodic reviews to ensure compliance status is maintained.

We utilize automated systems and human review processes to analyze platform activities and detect suspicious behavior.

Examples of suspicious activities include:

• Large or unusually structured transactions.
• Multiple related transactions.
• Use of mismatched names or documents.
• Transactions inconsistent with business profile.
• Attempts to bypass verification limitations.
• Activities links to suspicious/blacklisted entities.

The company reserves the right to:

• Suspend or restrict account services.
• Temporarily suspend transactions for investigation.
• Report suspicious activities to relevant authorities when required by law.

Users and merchants are categorized into risk levels based on various risk parameters.

Risk categories include:

• Low Risk
• Medium Risk
• High Risk

Risk factors include:

• Nature of business.
• Transaction volume.
• Geographic location.
• Type of services.
• Historical behavior patterns.
• Regulatory concerns.

High-risk profiles may be subject to additional verification and stricter monitoring protocols.

All merchants utilizing our services are required to undergo comprehensive verification procedures before active usage.

Merchant verification may include:

• Business registration certificate.
• GST registration.
• PAN verification.
• Bank account verification.
• Address verification.
• Director/promoter identity verification.
• Website or business model review.

The company may suspend services if verification details are found to be false, misleading, or incomplete during checks.

We perform compliance screening as part of our compliance process.

This includes checking against:

• Government sanction lists.
• Regulatory warning lists.
• Politically Exposed Persons (PEPs) database.
• Restricted or prohibited entities.

Accounts associated with sanctioned entities or blacklisted list matches may be blocked, suspended, or reported to local compliance authorities.

We maintain records of customer verification, transactions, compliance checks, and system activities for a regulatory defined period.

Records retained may include:

• KYC documents & records.
• Transaction history.
• Merchant verification details.
• Correspondence records.
• Compliance audit logs.

These records are securely stored and preserved in accordance with applicable data protection laws.

The company designates compliance officers and team members to supervise AML/KYC procedures, reporting, training, and reviews.

Failure to comply with AML/KYC requirements may result in:

• Account suspension.
• Transaction blocks.
• Service termination.
• Reporting to regulatory authorities.

All customer data and compliance records collected under this policy are handled with high confidentiality and security.

We implement modern security safeguards to prevent unauthorized access, use, disclosure, modification, or destruction.

We reserve the right to review, modify, or update this AML/KYC Policy at any time without prior notice. Updated versions of the policy will be published on our website with the latest effective date.