Security Policy

GateXpay Technologies Private Limited is committed to maintaining commercially reasonable security practices to protect platform infrastructure, business information, and user-related data.

GateXpay may implement security measures including:

• SSL/TLS encryption
• Secure hosting infrastructure
• Access control mechanisms
• Authentication protocols
• Activity monitoring systems
• Firewall and server-level protections
• Fraud monitoring mechanisms

Sensitive onboarding and KYC-related information may be processed using encrypted channels and secure verification workflows through trusted partner providers.

Certain services may rely on third-party banking, fintech, cloud, or verification providers.

While GateXpay works with trusted partners, GateXpay shall not be held liable for security incidents, breaches, or failures occurring within third-party systems outside its operational control.

Users are responsible for:

• Maintaining confidentiality of login credentials
• Securing access to their devices
• Preventing unauthorized account usage
• Reporting suspicious activity immediately

Users shall be solely responsible for activities conducted through their accounts where negligence or credential compromise is involved.

GateXpay may investigate suspected security incidents and take reasonable measures including:

• Temporary suspension of access
• Risk mitigation actions
• Security reviews
• Coordination with relevant partners where applicable

GateXpay endeavors to maintain operational practices aligned with:

• Applicable RBI-related operational expectations
• Partner banking requirements
• Industry-standard security practices
• Risk-based monitoring procedures

through its regulated partner ecosystem.

No digital platform or internet-based transmission can be guaranteed as completely secure.

GateXpay shall not be liable for:

• Unauthorized access caused by external attacks
• Internet/network failures
• Third-party system vulnerabilities
• User negligence
• Events beyond reasonable operational control

GateXpay reserves the right to update or modify this Security Policy at any time without prior notice.