Merchant Onboarding Policy

The purpose of this Merchant Onboarding Policy is to:

• Establish clear onboarding criteria
• Verify merchant identity and credibility
• Ensure compliance with regulatory requirements
• Assess merchant risk levels and business legitimacy
• Maintain network security and operational integrity
• Protect consumers and transaction security

Businesses, individuals, and partners seeking onboarding must provide complete, accurate, and verifiable information during the onboarding process.

Merchant onboarding is subject to the verification of:

• Nature of business
• Business registration status
• Operational legitimacy
• Compliance history
• Risk profile
• Industry regulations
• Geographic location

The company reserves the right to accept, reject, or terminate merchant onboarding applications.

All merchants are required to submit standard documentation for verification and KYC compliance.

Verification documentation includes:

• Business registration certificate
• PAN Card of the business
• GST Certificate
• Address proof of the business
• Bank account verification
• Authorized representative identity and address proof
• Website/Mobile application link (for online activity review)
• Supporting documents for financial evaluation (if applicable)

Merchants must ensure that all submitted information remains accurate and up-to-date.

Verification aligns with standard KYC norms and compliance frameworks.

Verification steps include:

• Verification of legal and business name
• Identification of beneficial owners
• Screening against PEP and sanction lists
• Business activity verification
• Review of business ownership structure
• Source of business and operational activity assessment
• Compliance monitoring and risk assessment

Failure to provide required documentation or clarification may result in onboarding delays, suspension, or rejection.

We restrict onboarding of merchants operating in certain business categories to maintain security. Prohibited categories include but are not limited to:

• High-risk financial services
• Unlicensed crypto/virtual asset trading
• Digital content piracy
• Systemic financial risks
• Unlicensed/unapproved medical services
• Activities involving tracking, security, or assets related activities without authorization
• Any activity violating domestic or international laws

Merchant onboarding list is subject to periodic updates and compliance reviews.

The following activities, products, or services must be restricted from using our platform:

• Illegal or unauthorized activities
• Prohibited substances or weapons distribution
• Money laundering or terrorist financing activities
• Advertising or selling unapproved services
• Sale of counterfeit goods
• Unlicensed software distribution
• Adult content and related services
• Activities violating third-party intellectual property rights
• Unapproved physical or digital products
• Any activity violating public decency, local laws, or regulations

The company reserves the right to restrict transaction processing or terminate onboarding at any time without prior notice.

Onboarding applications are subject to risk assessment and final approval.

The company reserves the right to:

• Request additional information or documentation
• Conduct periodic audits to verify compliance
• Reject onboarding applications without disclosing reasons
• Suspend or terminate existing merchant accounts
• Impose operational limitations or transaction limits
• Periodically review merchant activities for compliance validation

Onboarded merchants must adhere to our terms, policies, and operational guidelines.

We actively monitor merchant transactions and activities to identify suspicious, fraudulent, or unauthorized behavior.

Monitoring activities include:

• Analysis of transaction patterns
• Detecting unusual activity
• Chargeback monitoring
• Review of transaction velocity limit
• Periodic audit and reporting
• Compliance monitoring
• Risk-based transaction review

The company reserves the right to suspend accounts, withhold funds, or terminate onboarding if suspicious activity is identified.

Approved merchants are required to:

• Maintain valid and accurate business information
• Comply with applicable laws and regulations
• Cooperate with compliance reviews and audits
• Report security incidents immediately
• Ensure prohibited activities are prevented
• Adhere to security standards and industry guidelines

Failure to comply with these obligations may result in account suspension or termination.

Merchant onboarding data is stored securely in accordance with our data protection policies and internal compliance standards.

We implement standard security measures to protect onboarded merchant data.

We reserve the right to modify, change, or update this Merchant Onboarding Policy at any time. Updated versions will be published on our website and become effective immediately.